Learn English Live ("LEL," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or engage with our programmes. We comply with the New Zealand Privacy Act 2020 and respect privacy expectations of our international partners.
1. Information We Collect
Information you provide to us
When you contact us, enquire about a programme, book a discovery call, or subscribe to updates, we may collect:
- Your name and the name of your school or organisation
- Email address and phone number (if provided)
- Country and city or region
- Your role (e.g. principal, teacher, programme coordinator)
- Information you include in messages to us
Information collected automatically
When you visit our website, we automatically collect certain technical information to help us improve your experience:
- Your approximate location (country, region, city) based on your IP address
- Device and browser information (e.g. operating system, browser type, screen size)
- How you arrived at our site (e.g. search engine, direct visit, referral link)
- Pages you visited, time spent on each page, and links you clicked
- Anonymised analytics data through services like Google Analytics
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide information about our programmes
- Deliver and improve our classroom exchange programmes
- Send you updates, news, and stories if you have subscribed
- Understand how visitors use our website so we can improve it
- Comply with legal obligations and protect our legitimate interests
We will never sell your personal information to third parties.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. A cookie is a small text file stored on your device. We use the following categories:
Essential cookies
These are necessary for the site to function (e.g. remembering your cookie preferences). These do not require your consent.
Analytics cookies
These help us understand how visitors interact with our website (e.g. Google Analytics). These are only loaded after you give consent through our cookie banner.
Translation cookies
If you use the language switcher (powered by Google Translate), Google may set cookies to remember your language preference and serve translated content.
You can manage cookie preferences at any time by clearing your browser's cookies. You can also configure your browser to refuse cookies, though some features of the site may not work properly as a result.
Want to change your cookie preferences?
Click the button below to reset your choice. The cookie banner will appear again the next time you visit our home page.
4. Third-Party Services
We use a small number of trusted third-party services to operate our website:
- Netlify — for website hosting (privacy policy at netlify.com/privacy)
- Google Analytics — for anonymised website analytics (privacy policy at policies.google.com/privacy)
- Google Translate — for optional page translation (covered by the same Google privacy policy)
- Google Fonts — for displaying website typography
- Email providers — when you contact us, your email is processed by standard email services (e.g. Gmail, Microsoft 365)
5. Data Storage and International Transfers
Learn English Live is based in Aotearoa New Zealand. Some of our service providers (e.g. Google, Netlify) may store data in servers located outside New Zealand, including in the United States, European Union, or Asia-Pacific regions. These providers are bound by their own privacy frameworks and provide protections comparable to or stronger than those under New Zealand law.
6. How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption, and we limit access to personal information to staff who genuinely need it to perform their roles.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate personal information
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Privacy Commissioner if you believe we have not handled your information appropriately
To exercise these rights, contact us using the details below. We will respond to your request within a reasonable timeframe and at no cost.
8. Children's Privacy
Our programmes work with schools and classroom teachers — we do not knowingly collect personal information directly from students under the age of 16 through our website. Any student participation in our programmes is arranged through the student's school, which is responsible for obtaining appropriate parental consent. If you believe a child has provided personal information to us directly, please contact us so we can remove it.
9. Data Retention
We keep your personal information only for as long as is necessary to provide our services and meet our legal obligations. Enquiry information is typically kept for up to 24 months unless you become an ongoing partner. Newsletter subscriptions are kept until you unsubscribe.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly.
Privacy Enquiries
If you have any questions about this Privacy Policy or how we handle your information, please get in touch.
Contact our privacy team →